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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Alex G

Alex G

May 1, 2026

5  out of  5
rating by Alex G
"Parker does an amazing job getting me pricing and answering all my questions concern policy, coverages. Got life and auto from him and the bundles are great!"
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Tirth Shah

April 30, 2026

5  out of  5
rating by Tirth Shah
"IF YOU DONT USE PARKER YOU ARE ACTIVELY CHOOSING FAILURE

ASK. FOR. PARKER.

I came to this man at the lowest point in my natural life. Bank account looked like a crime scene. Credit score was spiritually deceased. Had recently made several financially devastating horse decisions and was basically living like a modern pioneer.

Did Parker laugh at me? NO.
Did Parker judge me? ALSO NO.
Did Parker help me get insurance when my life looked statistically impossible to underwrite? ABSOLUTELY.

This man got me a rate so good I had to sit down on a folding chair and stare at the wall for 45 minutes.

He understands REAL PEOPLE. Not these fake office people with “budgets” and “long term planning.” He understands hardworking Americans who occasionally make bold decisions.

Needed motorcycle coverage? Done.
Needed someone to explain insurance to me in a way my brain could process? Done.
Needed reassurance while making generally concerning lifestyle choices? Done.

At this point I’m convinced Parker could insure:

* a demolition derby vehicle held together by zip ties and faith
* a magician’s tiger
* my uncle Rick’s fireworks shed
* a boxer’s face before a title fight

I would trust Parker with my life, my assets, and possibly temporary custody of several valuables.

If Parker opened a new country tomorrow I would move there.

Phenomenal service. Historic rates. Elite human.

PARKER 2028."
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Maria M Cardenas

January 28, 2026

5  out of  5
rating by Maria M Cardenas
"I believe the price to be really good renters and for Auto. I got a great bundle price for car & renters. And I receive my statements on the internet with the exception of my proof of insurance. They accommodate my preferences. Chad Watts is a great agent."
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glenda beach

December 23, 2025

5  out of  5
rating by glenda beach
"Parker and Beth are both very helpful. Would highly recommend this agency for your insurance and investment needs!"
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Avinash Banala

December 5, 2025

5  out of  5
rating by Avinash Banala
"I would like to sincerely appreciate Thomas Zorn at Chad Watts State Farm.
He provided an excellent explanation of my life insurance and auto insurance policies, breaking everything down in a way that was very easy to understand. He patiently answered all my questions and made sure I felt confident about every detail. His professionalism, clarity, and willingness to help truly stood out.

Thank you, Thomas, for your outstanding service and support!"
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Ray Strong

October 28, 2025

5  out of  5
rating by Ray Strong
"Thanks for your help today Team Chad Watts! Parker, Elizabeth , and Thomas thanks for your time and enthusiasm. I will definitely be back for a visit as my needs for insurance and financial service grow!"
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Taryn Peacock

July 28, 2025

5  out of  5
rating by Taryn Peacock
"Kathy is super helpful and is always prompt to respond to any questions that I have or changes to policies. We have been very happy with their services and the cost."
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Nicholas Mata

April 11, 2025

5  out of  5
rating by Nicholas Mata
"Super easy process when I got in an accident. Was in a rental before work the next AM! Beth and Parker are always helpful."
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Christel Melendez

April 9, 2025

5  out of  5
rating by Christel Melendez
"5 stars all the way! Was looking for more affordable rates and Neil got me taken care of with exactly what I needed! Will be recommending to all my friends and family!"
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shontel pearson

April 1, 2025

5  out of  5
rating by shontel pearson
"I switched my car insurance and Neil was the agent that assisted me, he was very helpful, detail-oriented and answered all of my questions. The process was easy and seamless and I was given information along every step. I would recommend this location due to the professionalism and guidance I was given."
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Margaret Herrera

March 24, 2025

5  out of  5
rating by Margaret Herrera
"Neal is my number one ins agent...he has helped me so much to save money on my insurance by getting the best coverage and personalized for me. Do not hesitate to give him, NEAL a call to get your personalized help that is made just for your needs. Save save some money. Who doesn't want to have some extra money in their pockets?"
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clara vega

March 21, 2025

5  out of  5
rating by clara vega
"Neill is the best and he’s so kind! Definitely recommend him as your agent!!"
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John SOBOLA

March 20, 2025

5  out of  5
rating by John SOBOLA
"Excellent deal working with Chad. Also goes above and beyond looking out for more value for the customer."
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Alex Giovannetti

March 20, 2025

5  out of  5
rating by Alex Giovannetti
"Excellent insurance agency with great people.
Neill Christian is very knowledgeable, caters to your requirements and has your best interest in mind."
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Santhosh A

February 24, 2025

5  out of  5
rating by Santhosh A
"Neil provided exceptional assistance right away. He is always very helpful in providing detailed information, and he listens carefully and patiently."
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Jose Cantu

January 31, 2025

5  out of  5
rating by Jose Cantu
"Very professional and courteous"
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James Underwood

January 15, 2025

5  out of  5
rating by James Underwood
"Best customer service ever. Finally found an insurance agency that truly cares!!!!"
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Randy Bonneau

July 13, 2024

5  out of  5
rating by Randy Bonneau
"I have been with this agency for 30 years. Beth and Kathy have been there the entire time. I’ve had nothing but stellar service and results. I just cannot say how happy I am and secure I feel being with a hometown team that has my back. Nowadays, people jump ship and shop around for insurance. You get what you pay for. Dad always had State Farm. I wouldn’t dream of using a different company. Thank you, Beth and Kathy for taking such great care of us!❤️"
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Melinda Segal

June 30, 2024

5  out of  5
rating by Melinda Segal
"This office has held both our Auto and Homeowners Insurance for many, many years. The level of customer service they provide no longer exists in the business world and we are more than grateful that they still stand by and support their clients to insure they get the highest level of service possible. I met Kathy the day I walked into that office to get our homeowners and auto policies switched from an office that would not respond to phone calls or back us up when we needed support from our Agent. From that day on, we have had full confidence that if we needed any assistance whatsoever, she (or in her absence anybody in the office) would be there willing and able to go above and beyond to make sure our concerns were addressed and questions answered. We have never been let down by this office and we know we never will. They actually do care about their clients and assure that they are treated fairly. We got a phone call on the weekend from Kathy, after our home was struck by a tornado, to see if there was anything she could do for us or if there was anything we needed. Now that is customer service that again, no longer exists. We have nothing but praise for this office and am grateful for the day we transferred all of our policies to them. If you are looking for an Agent that will stand beside you, respond to phone calls and e-mails, deal with contractors that don't perform the quality of service that this office feels their clients deserve, then please do not hesitate to contact the State Farm office of Chad Watts in McKinney, TX."
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Sharon England

April 25, 2024

5  out of  5
rating by Sharon England
"Love the staff at Chad Watts SF Agency. They are very knowledgeable as they have worked there for many, many years. They always answer the phone and respond quickly to my questions, and insurance needs. Kathy always, always goes out of her way to help!!!!!!!!!!!!"
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Bill Bass

March 20, 2024

5  out of  5
rating by Bill Bass
"What a great team. Beth and Kathy are always quick to get a claim started and resolved. Just recently had a window broken in my truck by a vandal. Stopped by and talked to Kathy. She started a claim and contacted a local auto glass repair shop they had good customer reviews from. Two hours later I had a new glass installed and all glass shards vacuumed out of the back seat and floorboards.

Have been with State Farm for over 30 years for home, auto, land, and RV. Have had many claims over those years and all have been handled quickly and very satisfactorily. They often make suggestions on ways to save money and/or time. Never any concern about fighting for a claim. Would never go any where else."
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Philipp Slivko

March 19, 2024

5  out of  5
rating by Philipp Slivko
"Neil took care of me immediately. I needed coverage immediately and he not only made sure I’m covered on the same day but also gave me the best rate compare to everybody else."
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Layce Westbrook

February 23, 2024

5  out of  5
rating by Layce Westbrook
"This team is amazing! I was having an issue with my adjustor, and Kathy and Beth really stepped in and made everything better. They are always super friendly and so helpful. Thank you so much for all your hard work! I appreciate y'all:)"
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Lisa Hardcastle

November 4, 2023

5  out of  5
rating by Lisa Hardcastle
"The team and agency at StateFarm McKinney are the best! We have been with them for over 20 years and have no intention of ever go somewhere else no matter the cost, or savings!"
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Michelle White

October 6, 2023

5  out of  5
rating by Michelle White
"I love my State Farm Agent Chad Watts. I have my auto, home and life with them. I have been with State Farm over 25 years. I have always been please with all the staff of my State Farm Agent office. The the way they have helped me handle my business throughout the years. Especially Kathy in the office, always so helpful. I called in tears this week and she is always so reassuring and helpful. I am so thankful for you all! Thank you"